Find quick answers to the most common questions about scomm.ai
New emails you send and receive after installing scomm.ai will be automatically encrypted. Your existing email history remains in your original email provider's format. You can choose to encrypt and migrate old emails if needed.
Yes, you can use scomm.ai alongside Gmail, Outlook, or other email clients. However, to ensure all your emails are encrypted, we recommend using scomm.ai as your primary email client.
Setup typically takes 5-10 minutes. You'll need to download the app, connect your email account, and configure your encryption preferences. The initial email sync may take longer depending on your mailbox size.
No, scomm.ai is designed to be user-friendly. The encryption happens automatically in the background. Basic setup is straightforward, and advanced features are optional.
Yes, recipients without scomm.ai can still read your emails. They'll receive instructions on how to view the encrypted message securely through a web interface, or you can share a temporary access link.
Yes, scomm.ai supports email aliases and forwarding rules. Encrypted emails maintain their security even when forwarded, as long as the recipient has the decryption key.
Yes, scomm.ai can import your contacts and calendar events from Gmail, Outlook, and other providers during the initial setup process.
scomm.ai works with standard IMAP/SMTP email servers. If your company uses custom authentication or special configurations, you may need to contact your IT department or our support team for assistance.
The app itself is around 50-100 MB depending on your platform. Encrypted email storage depends on your mailbox size. Local storage is typically similar to your original email size, while cloud backups may use additional space.
scomm.ai is designed to be lightweight and efficient. Encryption and decryption happen quickly in the background. The on-device AI search may use some processing power during initial indexing, but it runs in the background and shouldn't noticeably impact performance.
After the initial indexing (which happens automatically in the background), searches are nearly instant even with 50,000+ emails. The first-time indexing may take a few minutes depending on your mailbox size.
Yes, you can configure storage limits in settings. You can choose to only sync recent emails, set maximum storage quotas, or use selective folder syncing to control storage usage.
Yes. You can store everything locally on your device or a personal storage device. Cloud storage is optional and fully under your control.
Your emails remain in your original email provider (Gmail, Outlook, etc.). If you've stored encrypted backups, those remain accessible. Uninstalling scomm.ai doesn't delete your emails from your email provider.
Yes, you can export your emails in various formats (EML, MBOX, or encrypted backup files). Exported emails can be imported into other email clients if needed.
scomm.ai collects minimal, anonymized usage data to improve the app (such as crash reports and feature usage). No email content, personal information, or encryption keys are collected. You can opt out of analytics in settings.
scomm.ai works anywhere you have internet access. However, some countries may have restrictions on encryption software. We recommend checking local regulations. scomm.ai uses standard email protocols, so it should work in most regions.
Check your internet connection first. If using offline mode, emails will sync when you're back online. Also verify your email account credentials are correct and that your email provider allows IMAP access.
We cannot recover your encryption password due to zero-knowledge architecture. However, if you set up a recovery key or backup, you can use that to regain access. Always keep your recovery options in a safe place.
Encryption adds minimal overhead. If emails are slow, check your internet connection speed. Large attachments may take longer. You can also check if your email provider has sending limits that might be affecting delivery.
Yes, you can use scomm.ai on multiple devices. You'll need to set up encryption on each device. Your emails will sync across devices if you've configured cloud storage or if you manually sync between devices.
Yes, you can cancel your add-on subscriptions at any time. You'll continue to have access to the premium features until the end of your current billing period.
We offer educational and non-profit discounts. Contact our support team with proof of eligibility, and we'll provide information about available discounts.
We accept major credit cards and PayPal for all purchases. All payments are processed securely through our payment partners.
Can't find what you're looking for? Our support team is ready to help.